Privacy Policy

About This Policy

Lockers World (operated by Alchemy Ventures, Hong Kong Business Registration No. 79845396) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Australian business address: 1/457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia. This policy explains how we collect, use, disclose, and manage your personal information.

This policy also addresses our obligations under the New Zealand Privacy Act 2020 for customers based in New Zealand.

1. What Information We Collect

1.1 Information You Provide

• Name, title, and contact details (email, phone, mailing address)
• Organisation name, role, and club/facility details
• Purchase history and order information
• Payment information (processed securely — we do not store card details)
• Enquiry and correspondence content

1.2 Information Collected Automatically

• IP address, browser type, and device information
• Website usage data via cookies and analytics tools
• Referral source and pages visited on lockers.world

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders, and manage delivery logistics
• Respond to enquiries and provide customer support
• Send order confirmations, invoices, and warranty documentation
• Send marketing communications (with your consent — you may opt out at any time)
• Improve our website, products, and services
• Comply with legal obligations

3. Disclosure of Your Information

We may disclose your personal information to:

• Freight and delivery partners for order fulfilment
• Payment processors (e.g. Airwallex) for transaction processing
• IT and software service providers who assist us in operating our business
• Professional advisers including accountants, lawyers, and insurers
• Government agencies or regulators where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. International Data Transfers

Lockers World operates internationally. Your personal information may be stored or processed on servers located outside Australia or New Zealand. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption and our payment processing is handled by PCI-DSS compliant third-party providers. We do not store full payment card information on our systems.

Despite our efforts, no internet transmission is completely secure. We encourage you to use strong passwords and notify us immediately if you suspect any unauthorised use of your account.

6. Cookies

Our website uses cookies to improve your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of parts of the website.

We use Google Analytics and Vercel analytics to understand how visitors use our website. This data is aggregated and does not personally identify you.

7. Your Rights

7.1 Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at sales@lockers.world.

7.2 Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by clicking the 'unsubscribe' link in any email, or by contacting us directly.

7.3 Complaints

If you believe we have mishandled your personal information, please contact us first to allow us to address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the New Zealand Privacy Commissioner at privacy.org.nz.

8. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are generally retained for 7 years in compliance with Australian tax legislation.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at lockers.world/privacy-policy. We will notify customers of material changes by email where practicable.

10. Contact Us

For privacy-related enquiries, please contact:

sales@lockers.world
+61 28 8800482
1/457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia